Got a few questions about how we work?
Here are the answers to all the most common queries we receive JUMP TO
Packages & Subscriptions
At it’seeze, we pride ourselves on providing a professional web design service that’s affordably and competitively priced for all our clients. A pay-monthly website service makes it easy for our clients to spread the cost of an effective website and budget accordingly. A monthly website subscription also ensures that every website is kept up to date with new features and the latest security updates.
As part of your monthly subscription, you’ll benefit from:
Ongoing support from your local consultant and our Head Office team
Access to our online support centre with all the latest resources and guides
Secure web hosting on UK based servers
A free SSL certificate for heightened website security
Easy website editing with the latest version of the it’seeze website editor
Regular new features, tools, and security updates
Domain registration and renewal
5 professional email addresses and a 1GB mailbox
Daily website backups to protect your data
Ongoing monitoring to keep your website safe and online
Intelligent spam filtering to reduce the amount of junk mail you receive
Plus lots more!
Your monthly subscription begins from the moment you commit to working with us, as this is when work starts on your new website. You instantly benefit from our professional consultancy services, and your website is created as soon as we have received all your content. Once your website is ready for the world to see, we just need you to confirm that you're happy to launch it and then it can be set live.
Yes, you can upgrade your website to a different package at any point, even if you are still within your minimum term contract.
We’ll be sorry to see you go. If you are having any problems with your website, please get in touch and we’ll work with you to either make things right or direct you to the next step.
Domains & Hosting
No, your it’seeze website must be hosted on our secure servers. This ensures your website remains safe and accessible, and also means you can access our unique website editor. You won’t pay anything extra for our web hosting services, as these are included in all our website packages.
Yes, reliable web hosting on UK servers is included as standard in all of our website packages.
Yes, we offer up to 5 personalised email addresses and a 1GB mailbox as standard with all our website packages. You’ll also benefit from anti-spam technology if you switch your emails to us.
Your domain name needs to be renewed on a yearly basis so that you can keep your website live on that domain and stop other people from registering it as their own. We’ll take care of all your domain renewals for as long as you have a website with us.
Web hosting is an online service that makes your website accessible for everyone on the internet. All the information that makes up your website – text, images, video, and other content – is stored on the servers of your web hosting provider. When someone visits your website, their computer will connect with this server so that they can view your site - you therefore need reliable web hosting so that people can access your website.
If you don’t yet have a domain name, we can purchase and register one for you at no additional cost. We’ll also renew your domain every year – this is included as standard with your website package.
A domain name is the unique web address that is used to access your website on the internet – e.g. www.itseeze.com
Of course – just let us know the details of your domain name’s registrar and we’ll take care of the transfer process, without there being any downtime.
Design & Development
We offer different website packages to suit all business types and budgets – get in touch to find out more.
Your one of a kind website will be created exclusively for your business, so you have full ownership of your website’s design and any content on it. The majority of our clients choose to stay with us for all their website needs, but if you do decide to leave, you’ll receive a static copy of your website that your new web designer can integrate into their chosen system. Due to our unique in-house content management system, you may not be able to replicate the exact functionality of your website if you move elsewhere.
Yes. Images are an important part of any website, and if you don’t have high-quality photos of your own, we can source appropriate stock photos from Getty Images at no extra cost.
No. Our website editor can be accessed from any web browser, and couldn’t be simpler to use, no matter your technical skill level.
Yes, we provide training as standard for every client to make sure you’re fully confident using and editing your website.
Yes, your website will be designed to be fully responsive and will look great on all devices, from desktop computers to mobile phones.
We’d be happy to redesign your existing website to bring it up to date – get in touch with us for a no obligation chat to see what we can offer.
We aim to create every website in 3-4 weeks from the date the website brief is submitted.
Yes – we build every website in line with the standards set out by W3C (the World Wide Web Consortium) to ensure they function properly on the web.
We're as eager as you are to showcase your brand new website to the world, but sometimes even though your website has been created, we may not be able to set it live just yet. The 3 most common reasons for this are as follows:
You've requested some changes to your website and we're in the process of completing these. As soon as these amendments have been made - typically within 48 hours - we'll inform you and ask if you're happy for us to set your website live.
We're missing some domain details from you. If this is the case, you will have been informed of this - please contact us with the information we require.
We're still waiting for you to give us the green light to set your website live. Check your inbox for an email from us, or get in touch with us to get your website launched.
You’ll work closely with your local it’seeze consultant throughout the web design process – they’ll be your go-to point of contact for everything website related, and will be available to help you via the phone, email, or face to face meetings.
If we don’t have a consultant local to you, a member of our in-house team will work directly with you.
Yes, we provide ongoing support as standard for all our websites, so help is always available if you need it.
Yes – we offer an ecommerce website package that makes it easy to sell online. You’ll receive all the tools and features you need to successfully manage your shop and win more sales. Contact us for more information.
Our ecommerce package integrates with many popular payment providers, including PayPal, Stripe, Authipay, Cardstream, ePDQ, Global Iris, PayVector, Sage Pay, and WorldPay.
If we don’t currently support the payment gateway of your choice, we may be able to add this to your shop for a one-off cost.
Never! Every website we design is created from scratch to meet the needs of each client – your business is one of a kind, so your website should be too.
No, all our websites are created by our in-house team here in Devon.
The it’seeze Head Office is based in Torquay, Devon – this is where our main team of designers, developers, and technical support staff are. We also have local website consultants based throughout the UK and Ireland.
We work with all kinds of businesses, from smaller start-ups to larger, well-established companies, and we have designed websites for businesses from every industry.
SEO is short for search engine optimisation. This is the process of improving your website’s ranking in the search results of search engines like Google and Bing so that more customers can find your business.
Yes. We design every website to be search engine friendly, giving you your best chance of appearing in the search results on Google or Bing when people search for your business online.
We will set your website up with Google Analytics when we launch it. This free tool will monitor and report on your website’s performance so you know how many visitors your website is attracting, which pages are the most popular, and much more.
For the data we hold on clients and prospective clients, it’seeze is the data controller. For the data collected and held by our clients through their it’seeze websites, we are a data processor.
As the owner of your website, you are responsible for the personal data collected through it as you are the data controller (the business or organisation that is collecting and using the personal data). This means that it is your responsibility to ensure the data is stored securely and used correctly.
You are also responsible for how any third-party components – such as widgets or iframes - use the data collected through your website – these are the data processors (businesses or organisations that process data on your behalf). Please note that all third-party components available through the it’seeze website editor have already been checked for GDPR compliance.
Still need answers?
We’re happy to talk to you about any questions you might have – just get in touch with us to find out more.