This is a fantastic opportunity for a highly organised and technically minded individual with proven customer service experience to join the friendly, creative team at it’seeze.
We are a national web design franchise company based in Torquay, Devon, and we’re now looking for a talented support administrator to join our fast-growing team and provide excellent support and expert advice to both our clients and franchisees.
About the role
The successful candidate will play a pivotal role in launching our clients’ websites, assisting with technical queries, and providing ongoing help and assistance to our network of franchise partners (based throughout the UK and Ireland) to enable them to run their businesses effectively.
Assisting clients and franchisees with a wide variety of web-related queries via phone, email, and video call
Liaising between our franchisees and Head Office team to solve queries and translate any technical language into simple terms that can be easily understood by all parties
Providing ongoing training and advice on our in-house systems and applications for our franchisees and their teams
Ensuring websites are booked into our production queue and launched within an appropriate timeframe
Feeding back new ideas and suggestions to improve internal processes, boost customer retention, and generate new leads
Registering, transferring, and managing domain names
Setting up and managing business email accounts and Google services
We are seeking a proactive, enthusiastic, and self-motivated individual with a passion for digital learning and excellent communication skills.
You should be someone who enjoys working as part of a close-knit team, who is also organised and able to work independently on projects.
Skills and experience:
Experience in similar customer service role
Good working knowledge and technical understanding of the internet
Excellent time management and organisational skills
Strong interpersonal and team working skills
Great problem-solving skills
Excellent telephone manner
Good IT skills and ability to learn new software packages
About this vacancy
This is a full-time role with a hybrid working schedule, with the working week currently split into 3 days based at our national Head Office in Torquay and 2 days of remote work. Salary will be dependent on experience.
Working hours are 9am-5pm, Monday to Friday.
You’ll be joining our experienced team in a contemporary working environment, with an open plan office and convenient location.
29 days holiday (incl. bank holidays), rising with length of service
Travel allowance policy
Employee assistance programme
Regular social events
Relaxed dress code
Genuine training and development opportunities
Interested in this role?
Send us a message below outlining your experience and attach a copy of your CV, and we’ll be in touch with more information.